Ross & Hill
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What can you do to protect customers in a retail establishment?

You take pride in the thriving retail establishment that you own in New York and you recognize that your customers play an integral role in keeping your business functioning the way you want it to. Part of developing loyal customers is giving them an experience that is superior to the one they could expect to receive at your competitors. When they come to your store, their experience should be safe, helpful and efficient. 

Keeping your customers safe while they are on the premises of your business is a crucial part of maintaining a successful business. If your customers do get injured because you have been reckless or have failed to maintain your establishment, you could be at risk of facing a lawsuit that could ruin your reputation and tarnish your brand. 

According to, your displays should be positioned in a way that is easily accessible by your customers. They should be securely fastened to prevent unnecessary injuries occurring from falling objects. The solutions you use to clean your floors should not cause the surface to become slippery and precautions should be taken to do the cleaning in a manner that will not endanger the safety of your customers. Clear signs should be posted if surfaces are wet or slippery and any power cords should be safely secured to prevent them from becoming trip hazards. Additionally, both outdoor and indoor areas should feature adequate lighting. During months when it is snowing, precautions should be taken to remove snow and ice regularly in order to avoid dangerous buildup. 

The information in this article is intended for educational purposes only and should not be taken as legal advice.  

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